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GUARANTEES & SERVICE POLICIES

GUARANTEED PRODUCTION TIME

We guarantee that all orders will be fabricated and shipped within 5 business days from receipt of order.
If not, it’s free!

Please note that we do not guarantee inbound or outbound shipping times.

RUSH ORDERS

3 production day rush service is available at a cost of $20/pair. A surcharge for rush shipping (if requested)
will apply.


6 MONTH ADJUSTMENT PERIOD

Minor adjustments to your original prescription for fit, function or comfort will be made at no charge within 6 months from date of shipping. Charges will apply for the addition of any new components or major changes to your original prescription.


REPAIR SERVICE FEE

Orthotic materials become worn out and need maintenance. Orthotic repair, refurbishment and modification work is subject to a $10 repair service fee in addition to the individual cost of the components. This will not be a fee on work that qualifies under our Risk Reversal Guarantee.


RISK REVERSAL GUARANTEE

All Kintec Lab Services custom orthotic devices are guaranteed for 60 days from the date of shipment. If patient compliance becomes a problem during this period, Kintec Lab Services will repair your orthotic devices, add or change any component deemed necessary. Cosmetic changes are an additional charge.

Defects in materials or workmanship are guaranteed for 12 months. Polypropylene and XT Graphite shells are guaranteed against breakage for the functional life of the device. XPE and other soft shell framed orthotics are guaranteed against excessive packing for 6 months. Kintec Lab Services requires that the original orthotic device be returned to the laboratory with the changes in the order noted.

Top covers, additions and posts are not guaranteed as the life of these components are subject to the environment in which they are used. Individual body chemistry, weight, activity levels and footwear conditions will cause wear at varying rates.

This guarantee does not apply to devices which have been purposely and clearly damaged, significantly altered, or subjected to extreme or unusual treatment, and is contingent upon receipt of neutral position casts in good condition.

Please contact a member of our Technical Support team for assistance with any unsatisfactory case.


SECOND PAIR ORDERS

Second or subsequent pair orders with original order, or from manual or digital casts in storage, receive a 15% discount. No discount is given for orders from manually corrected positive plaster casts requiring new manual cast work.


CAST STORAGE

Manually corrected positive plaster casts are stored for 6 months and then discarded. Slipper casts and foam impressions are stored for 8 weeks then discarded. The majority of casts are scanned and digitally stored for free.

PAYMENT PROGRAM

We offer our customers the option of paying with VISA,
MASTERCARD or AMERICAN EXPRESS.


PAID INBOUND SHIPPING PROGRAM

Customers whose volume is 10 pair per month or greater will earn free shipping for the following month.

Free shipping will be automatically suspended if the minimum quantity of 10 pairs has not been met.

Please note that Kintec is not responsible for INBOUND items that are lost, stolen, or damaged enroute to our lab facility.


PAID OUTBOUND SHIPPING

We pay the outbound shipping costs for all orders.


SIMPLE AND EASY TO USE REWARDS

Every regularly priced orthotic that you purchase is eligible to earn points. At the end of the month, we will calculate how many points you have earned, allot you the appropriate dollar reward, and this reward will be used on your next invoice like cash. You don’t need to do anything we do it all for you!! Points will be forfeited if account is in arrears.


REWARD SYSTEM

    4 - 6 Pairs        $3.00 reward credit per pair
    7 - 10 Pairs    $4.50 reward credit per pair
    11 - 19 Pairs    $6.00 reward credit per pair
    20 - 34 Pairs    $9.00 reward credit per pair
    35 - 54 Pairs    $11.50 reward credit per pair
    55+ Pairs        $13.50 reward credit per pair


CHILDREN’S ORTHOTICS: LITTLE FEET LOYALTY PROGRAM

A 60% discount will be applied for a child who outgrows his/her pair of orthotics within a 12 month period from the date of the original order. Please note that the child must be under the age of 14.

Due to the substantial discount, orthotics provided as such cannot be counted for credit under the Client Rewards Program.


COMPLETE PROFESSIONAL COURTESY

One pair of orthotics for Doctor’s personal use will be made at no charge after the receipt of two regular orders. Doctor’s immediate family and office staff receive 25% discount on first pair ordered. Please note that any orthotics provided as such do not count for credit under the Client Rewards Program.

20% discount on 2nd pair of orthotics ordered during 6 month cast storage time.

Staff and family orders must be clearly identified as such on the order form to receive discount.

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*For all lab inquiries please contact Dan Lacroix at 1-800-561-FEET (3338)